RETURNS + EXCHANGES

We want you to be completely head-over-heels with your My Darlings purchase.

That said, we know that sometimes online shopping doesn’t go exactly to plan (it happens to the best of us!).

Our Returns Guide below is here to keep things easy, breezy and stress-free. By completing your order with us, you agree to the terms and conditions outlined in our Returns Policy, subject to your rights under Australian Consumer Law.

FULL PRICE

You can return full-price items within 30 days of placing your order for a refund, exchange or online store credit.

Orders placed using our 10% sign-up discount code are also eligible under our Full Price Returns Policy.

SALE

You can return sale items within 30 days of placing your order for an online store credit or exchange.

FINAL SALE

Items marked Final Sale are not eligible for change-of-mind returns or exchanges.

This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet consumer guarantees.

EXCHANGE

You are welcome to exchange Full Price and Sale items (excluding Final Sale).

Simply visit our Returns Portal to lodge your exchange.

RETURN CONDITIONS

To be eligible for a change-of-mind return or exchange, your item(s) must meet the following conditions:

  • Returned within 30 days of your order date.

  • Unworn, unwashed and in their original condition, with all swing tags attached.

  • Free from any visible marks, fragrances, makeup, fake tan or deodorant.

  • Not marked as Final Sale.

  • Not earrings (for hygiene reasons).

Any change-of-mind returns that do not meet the above conditions may be sent back to the customer at their expense.

RETURN SHIPPING OPTIONS

We've made returns a little easier, darling! Choose the return shipping option that suits you best.

OPTION 1: Return Shipping Protection – $4.00

A little extra peace of mind! Add our optional $4 Return Shipping Protection at checkout and we'll take care of your return shipping costs.

If you need to return an eligible item, simply lodge your return through our Returns Portal and we'll provide a prepaid return shipping label, with no additional return shipping or handling fees.

OPTION 2: Standard Returns – $14.99

Don't want to add Return Shipping Protection, or you're confident your new darling will be the perfect fit? No worries!

If you do need to return your order, simply visit our Returns Portal. We've made the process quick and easy!

We'll provide a prepaid return shipping label, and a $14.99 return fee ($12.99 shipping + $2.00 handling) will be deducted from your refund or store credit when your return is processed.

All change-of-mind returns are subject to our Returns Policy and eligibility requirements.

FAULTY ITEMS & AUSTRALIAN CONSUMER LAW

Your rights under Australian Consumer Law are important to us.

If your item is faulty, not as described or does not meet applicable consumer guarantees, please contact us so we can assist you.

Depending on the circumstances, you may be entitled to a repair, replacement or refund, including where an item was purchased on sale or marked Final Sale.

Our 30-day return window, change-of-mind return conditions and return shipping fees do not limit your rights under Australian Consumer Law. Where the law requires us to cover reasonable return shipping costs, these will not be charged to you.

READY TO MAKE A RETURN?

Ready to send something back, darling?

Simply visit our RETURNS PORTAL to get started.

We've made it quick and easy, so you can get back to finding something you love!